Last Updated: 8/28/2025
FEELING AI PTE. LTD. (“Flimo,” “we,” “our,” or “us”) respects your privacy and values your trust. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our applications, website, and related services (collectively, the “Services”).By using the Services, you agree to the practices described in this Privacy Policy and our Terms of Service.
Through your use of the Services, you may provide us with the following information:a. Account information. This includes your phone number and verification code for registration and login. If you choose to log in using another service, such as Apple or Google, we receive information about the service you used to log in and — depending on your chosen account settings with Apple and Google — details about you, including your name, email address, or unique user identifiers. b. Profile information.This includes details you choose to provide, such as your display name and avatar (profile picture).c. Messages and content. This includes the messages you send and receive through the Apps, such as text messages.d. Character creation and personalization. This includes the information you provide when creating and customizing your Fliman, such as character details and preferences you choose to set.e. Community interactions. This includes comments, likes, and feedback you post or receive within the Services.f. Communications. If you contact us for support, we may collect your name, email address, and the content of your messages or attachments.g. Third-party information. If you choose to include personal information about others in your inputs or content, you are responsible for ensuring that you have the right to do so under applicable law.
We automatically collect certain information about your mobile device, network, and how you interact with the Services, including:a. Device and network data. This includes your device type, operating system, manufacturer and model, app version, IP address, device identifiers, language settings, mobile carrier, push notification tokens,and general location information such as city or region.b. Usage data. This includes information about how you use the Services, such as your interactions with characters, features, and community content, and related activity logs.c. Cookies and similar technologies. We and our service providers may use cookies, local storage, or similar technologies to help operate the Services, recognize you, remember your preferences, and analyze usage to improve the Services. Most browsers and devices allow you to remove or manage these technologies, but disabling them may affect the availability or functionality of certain features
If you choose to interact with Flimo content through third-party platforms (such as when you share Flimos or Spaces to external social media services), we may receive limited information about you from those platforms, such as your username or profile link, depending on your privacy settings with those services. We use this information to support sharing functionality and improve our Services.If you wish to limit the information available to us, you should review the privacy settings of your accounts on those third-party platforms. You understand and agree that the use of your information by those third-party services will be governed by their own privacy policies.
We use the personal information we collect:
using only de-identified, aggregated, or anonymized data that does not identify individual users；
If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”),we only process your personal information when we have a valid “legal basis,” including as set forth below. ● Consent. We may process your personal information where you have consented to certain processing of your personal information.● Contractual Necessity. We may process your personal information where required to provide you with the Services. For example, we may need to process your personal information to respond to your inquiries or requests.● Compliance with a Legal Obligation. We may process your personal information where we have a legal obligation to do so. For example, we may process your personal information to comply with tax, labor and accounting obligations.● Vital interests. We may process your personal information in order to protect your vital interests, or the vital interests of another natural person.● Legitimate Interests. We may process your personal information where we or a third party have a legitimate interest in processing your personal information. Specifically, we have a legitimate interest in using your personal information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of the Services. We only rely on our or a third party’s legitimate interests to process your personal information when these interests are not overridden by your rights and interests.
Depending on where you reside, you may have certain rights under applicable data protection laws, such as the General Data Protection Regulation (“GDPR”) in the European Economic Area (“EEA”) and the United Kingdom (“UK”), or the California Consumer Privacy Act (“CCPA”) in California. We will honor these rights as required by law. These rights may include:
You may exercise these rights by contacting us using the details provided in the Contact Us section below. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights. While any changes you make will be reflected in our active databases within a reasonable period of time, we may retain certain personal information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them. We do not respond to browser “Do Not Track” signals. We do not allow unrelated third parties to track your activities across different websites through our Services. However, when you share content to external platforms, those platforms may collect information under their own policies.
When you request that we do so, we take measures to delete your personal information or keep it in a form that does not permit identifying you when this personal information is no longer necessary for the purposes for which we process it, unless we are required bylaw to keep this information for a longer period. When we process personal information for our own purposes, we determine the retention period taking into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, possible re-enrollment with the Services, the impact on the Services we provide to you if we delete some personal information from or about you, and mandatory retention periods provided by law and the statute of limitations.
We make reasonable efforts to protect your personal information by using physical, administrative, and electronic safeguards, including encryption in transit and at rest where applicable. However, no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute security.
The Services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will delete such information in accordance with applicable law. Parents or guardians who believe their child has provided us with personal information may contact us to request deletion.
Your information may be transferred to and processed in countries where we or our service providers operate. We will take reasonable steps to ensure such transfers comply with applicable laws.
You may delete your account and all associated personal information at any time by using the “Close Your Account” feature available directly within the App’s account settings. Once confirmed, this action is permanent and all data linked to your account will be deleted in accordance with applicable law.
We may update this Privacy Policy from time to time. If we make changes, we will revise the “Last Updated” date at the top of this page, and the updated policy will become effective when posted. If we materially change the ways in which we use or disclose personal information previously collected from you through our Services, we will notify you through our Services, by in-app message or other communication.
If you have questions about this Privacy Policy, please contact us at:Email: support@flimo.aiAddress: FEELING AI PTE. LTD., 112 ROBINSON ROAD, #03-01, ROBINSON 112, Singapore 068902
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